Return Policy

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We’d prefer that you call us at ((631) 842-1711) before shipping goods back for exchange or repair.

   However, we are not running a giant global enterprise that needs an elaborate system with tracking numbers and Return Approval Managers to handle the few returns that come our way. So, just put your purchase back in the box with a note explaining what is wrong and what you want done about it: for example, "I want to exchange this for something else." or “I don’t like it and I want my money back.”  Refunds are made on merchandise only, unless otherwise agreed, on items that are in new, unused condition. Just be sure that you tell us how and when we can get in touch with you in case there is anything that needs clarification.

    Replacements and exchanges are put into the work flow along with the other orders of the day in which they arrive. This is another reason for calling before making returns -- you will find out when the replacement can be expected. Normal turn-around for a repair or replacement sometimes might be a wee bit quicker than for a new order, but it is still possible that as much as three or four weeks in-shop may be required. It depends on the item.

    Refunds are processed immediately. If you paid by credit card, you will get your refund on your card. Be sure to include the card number and expiry date in the package. If you paid by money order, we will issue a check. If you paid by check, a check will be sent when your check clears.

    Exclusions: Please note that there are categories of items that are not refundable: something sold "as is," such as items on the Bargain pages; custom-made items that are "one-of-a-kind" and not easily resellable; items that have "out-lived" their warranty -- usually one year from date of purchase, or show obvious signs of mishandling or abuse.

   Repairs: Repairs are made on warranty and non-warranty items when appropriate -- and at our option. During the first year, warranty terms apply. After that, if a repair is required and is possible, a reasonable fee will be charged. Please call first to be sure we can do the necessary repair. Shipping is not included.

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