Satisfaction Guaranteed

Your satisfaction is guaranteed: if within 14 days of getting your order, you decide, for whatever reason, that you do not want it, or you want something else instead, we will make the exchange or refund your item's purchase price -- just so long as you can return the goods in clean, unused condition.

(Of course you can take a few swings in the air or against a clothed person to see if you like what you bought -- but, we cannot restock a ragged flogger showing pizza or body oil stains!)

Our quality is guaranteed for one year: If  “something breaks” in that time, (excepting the effects of normal wear and tear, or as the result of actual misuse) we will repair or replace the item and restart the guarantee period from the time of replacement, or we will refund your full purchase price.

Rattan Canes are the single exception to this arrangement. Canes do break! We will replace a broken cane, once during the year. The first time a cane fails we can assume the fault lies with our material ... the second time, we need to think about corrections in caning technique. And a reminder ... do not hit hard services at any time. That's why Sofa Pillows exist.